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IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well.

General Description:

The Associate Director, Welcome Corps (ADWC) represents IRIS publicly with national, regional, and local partners, as IRIS participates in the consortium launching a Private Sponsorship Program known as Welcome Corps in the United States. The ADWC will collaborate closely with the Director of Sponsorship and IRIS Executive Director in designing IRIS’s Welcome Corps Program and national consortium role. This role will leverage IRIS’s learning from operating the most established, largest co-sponsorship program in the nation and participation in the Sponsor Circle Program. The ADWC will be responsible for IRIS’s role in program co-design, as well as overseeing refugee and immigrant families resettled by IRIS through the PS model, through oversight of a 7 – 9 member team of program staff.

The ADWC oversees all program development, service provision, and ongoing successful resettlement of newcomer families with community groups in the private sponsorship program. The ADWC reports to the Director of Sponsorship, serves as a key member of the Sponsorship team, and works closely with other IRIS programs, as well as organizations locally, regionally, or nationally connected with private sponsorship programming. The primary goals of the ADWC are to (1) ensure operation of the Private Sponsorship Program in accordance with WC consortium and IRIS policies and applicable contractual requirements for welcoming the populations IRIS serves; (2) collaborate with community group leaders, sponsorship team members and CS community of practice to continually improve the IRIS PS program to achieve better client outcomes, community group experience, and program functioning; and (3) work collaboratively with all CS groups, families, staff, and partners to preserve the strength and long-term presence of IRIS in the communities in which the organization resettles newcomers through the CS program

In submitting an application for employment, the applicant grants IRIS permission to check  references as well as question anyone who might be familiar with the candidate’s job performance

 Essential Duties and Responsibilities include: 

Private Sponsorship Program Design and Implementation

• Participate in co-design discussions with consortium partners, including IRIS DS and/or ED as appropriate

• Recruit and manage Application Support Coaches, as well as Manager of Welcome Corps Systems, to ensure scope of work and reporting requirements for national consortium are met

• Identify additional resources needed within IRIS’s private sponsorship program as co-design evolves, presenting those needs for development in actionable options for the IRIS team

IRIS (Integrated Refugee & Immigrant Services, Inc. www.irisct.org) is a dynamic refugee resettlement agency based in New Haven CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants.

IRIS is looking for a full-time Case Manager to join our Intensive Case Management (ICM) program team. This program is funded through a Preferred Communities (PC) grant from the Office of Refugee Resettlement. It provides 6 to 12 months of intensive case management support to refugees, asylees and Special Immigrant Visa holders who face mental and physical health barriers to their resettlement as well as other risk factors. 

General Description

The PC Case Manager serves a relatively small caseload of high-needs clients. The PC Case Manager conducts assessments, develops service plans, provides direct service, refers clients for additional services and advocates for their specific needs to be met. The PC grant demands that case managers comply with strict administrative requirements. The Case Manager works in tandem with another PC Case Manager and within a larger Health & Wellness team.

Candidates must be fully vaccinated against COVID-19 and comfortable coming into contact with other people.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

• Conducts assessments to determine client needs and eligibility for PC services
• Develops an individualized service plan focused on the clients’ self-sufficiency goals
• Maintains frequent contact with assigned cases, including home visits (once a month minimum, but more as needed). (PC Case Managers use their own discretion with regard to wearing masks during home visits).
• Assists clients in accessing appropriate external services and public benefits
• Coordinates with other IRIS staff and community providers for services including English class, childcare, education, health care, employment, immigration legal services, mental health services, addiction services, disability services and benefits, housing services, etc.
• Ensures clients’ basic needs (housing, food, clothing, etc.) are addressed and that as soon as possible they can meet these needs on their own.
• Transports and accompanies clients to appointments for various services and helps them find ways to get to their appointments independently.
• Provides additional community and cultural orientation, as needed
• Provides crisis intervention and/or arranges for this to be provided, as needed.
• Ensures that proper language interpretation and translation are provided as needed for meetings with clients and for important written documents.
• Maintains case files, case notes and required documentation for each case.
• Maintains and update PC database with client information, periodic assessments, resources and gaps; completes  referrals, closes and transfers cases – all in a timely manner as required by guidelines
• Participates in PC program network meetings
• Participates in regular H&W and CM team meetings.
• Other related tasks as assigned by the Health & Wellness Manager or Director of Resettlement Services

Job Summary & General Responsibilities

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. IRIS serves refugees, asylum seekers, asylees, undocumented neighbors, and other immigrants as well.

IRIS is looking for an assistant who will support the SUN team with a variety of projects.  Our services focus on low income migrants who are undocumented and seeking asylum. Case managers help clients navigate systems and overcome barriers in matters of health, education, legal, and housing matters.

The SUN case management assistant will be responsible for supporting the case
management team with logistical tasks. The SUN case management assistant  must be a reliable independent worker, an excellent communicator with both clients and  IRIS staff / SUN Case Managers and able to adapt to the evolving needs of the team.  While certain tasks can be accomplished remotely, most of the CMA’s work must be completed on site at the IRIS New Haven office, at clients’ homes or in other places around New Haven.

Responsibilities and Specific Duties

• Prepare or oversee preparation of case files and other necessary paperwork to track SUN clients and Services (may include temporarily file, permanent file, digital file)
• Coordinate monthly resource days along with SUN staff. Tasks may include creating docs, organizing materials, and community outreach.
• Assist IRIS case managers during intakes and other client meetings with tasks such as completing applications for diaper bank, gathering documents, and food pantry referrals
• Helps prepare and submit applications for Department of Social Services benefits (cash, SNAP, HUSKY)
• Coordinate services with other IRIS departments and other local providers as needed.
• Research and stay informed about other community service providers and policies and initiatives impacting the immigrant/undocumented community in Connecticut
• Develop weekly work plans collaboratively with other team members, and troubleshoot problems with other team members

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IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well.

General Description:

The Case Management Assistant is part of the team that welcomes new arrivals and provide various resettlement services to refugees, asylees, and other IRIS clients with a specific emphasis on helping the case managers prepare for new arrivals and serve clients within their first 90 days of their resettlement. The Case Management Assistant works closely with case managers, interns and volunteers to ensure that arrivals are well prepared, clients have access to basic services and required documentation is obtained. The position includes both client facing work and administrative work.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

• Prepares case files and other necessary paperwork prior to a client’s arrival
• Helps prepare and submit applications for social security cards
• Follows up with social service agencies such as Social Security to resolve any problems with the client’s application

IRIS (Integrated Refugee & Immigrant Services, Inc, www.irisct.org) is a dynamic refugee resettlement agency based in Connecticut, working in the New England Region and nationally, with a main office in New Haven and a satellite office in Hartford. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, enriching their new communities.

General Description

As an integral part of the Community Sponsorship Team, the CS Coach (CSC) works with community groups throughout the US in partnership with the Sponsor Circles Program, the Welcome Corps Program, the IRIS Co-Sponsorship Program, Church World Service, and other national or local partners. The CSC works primarily with the Associate Director of Welcome Corps, the Sponsor Circles Program Manager, and other Sponsor Circle Umbrella or Welcome Corps coaches to facilitate sponsorship groups in successfully welcoming refugee families. Success for the CSC will be achieved by proactively supporting ~25+ sponsorship groups across all programs, pursuing the most current information to support newcomers and sponsors in each state, collaborating with other members of the IRIS Sponsorship Team and providing extraordinary service for supporters of all levels. This position interacts with partners and sponsor groups across the U.S.

Essential Duties and Responsibilities include:

Welcome Corps (WC) and Sponsor Circle Program (SCP) Group Oversight and Resettlement Coach

• Assists IRIS Welcome Corps and SCP Team as needed to recruit, vet and certify new Private Sponsor Groups (PSGs) and Sponsor Circles (SCs) in accordance with CSH processes and procedures.
• Builds and maintains relationships with assigned PSGs and SCs (up to 50), ensuring they understand their responsibilities and are able to stay on track with priorities.
• Serves as a partner to SCs in building their applications to CSH, including development of thorough Welcome Plans and fundraising plans.
• Researches state-to-state resources for PSGs and SCs, shares best practices and guidance on pre- and post-arrival responsibilities and issues with volunteer groups, serving as a point of contact for helping navigate housing, understanding boundaries, enrollments in public benefits, ESL, school, employment, health services, legal services and cultural orientation.
• Conducts weekly check-ins with PSG/SC contacts and holds weekly “drop-in” office hours
• Problem solve issues that arise with PSG/SC contacts as necessary, referring to IRIS Sponsorship Team members and other partners and resources as needed.
• Provides support for other PSG/SC activities as needed.

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IRIS (Integrated Refugee & Immigrant Services, www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well

General Description:

IRIS is looking for a Health Assistant, based in the New Haven office, who will work and Support the co-managers of the Health Program from October 2023. The job duties will expand to include Case Management responsibilities (determined by increased client arrival numbers in December).

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Health Services

• Assist the health team on Monday-Friday
• Drive and accompany newly arrived clients to do lab work, RHA appointments, and specialist appointments- as assigned by the health co-manager

IRIS (Integrated Refugee & Immigrant Services, www.irisct.org) is a dynamic refugee resettlement agency in New Haven CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving a more diverse immigrant population.

IRIS is looking for a full-time Healthcare Coordinator who will help newly arriving clients access health care and learn to navigate the American healthcare system independently.

General Description

IRIS must ensure that all newly arriving refugees receive a medical exam within 30 days of arrival and access follow up care as needed notably including immunizations, women’s health and dental. The Health Coordinator is primarily responsible for ensuring that new arrivals are connected to local health care providers and learn to navigate the healthcare system independently. The Healthcare Coordinator coordinates care with various local providers including the Yale Refugee Clinic, Yale Women’s Center, Fair Haven CHC, Cornell Scott Hill HC and others. The HC will also support clients with emergency medical needs and other significant needs that continue beyond the initial resettlement period.

The Healthcare Coordinator advocates on behalf of clients and engages with the local medical community on issues related to refugee and immigrant health and health care. As IRIS works increasingly with new populations, we will aim to integrate services for these populations into existing work. It is planned that they will also support vaccination education and outreach.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

Coordinate healthcare for newly-arrived refugees

• Arrange for refugees to receive a Refugee Health Assessment (RHA) within 30 days of arrival.
• Arrange for parolees to receive a Refugee Health Assessment (RHA) within 90 days of arrival.
• Schedule RHA and pre-screening appointments and request medical interpreters.
• Facilitate clinic physicians’ access to overseas medical exam forms when available

Job Summary & General Responsibilities

The Housing Acquisitions Coordinator (HAC) works with the R&P Case Management team, client UST’s and the Housing & Donations team to ensure that homes are ready when clients arrive. The HAC’s main job is to identify potential housing units, ensure that they meet IRIS’ standards, work with agents and landlords and IRIS accounting staff to finalize lease arrangements and provide the keys to those who will move the furniture and other household items in. The HAC will aim to expand IRIS’ existing network of landlord contacts. The HAC will be working mainly in the greater New Haven area but could potentially be looking across the state if new arrivals have friends or family members in other towns. The HAC may occasionally be assigned to assist clients who are already here who need to move to a new apartment. This work is expected to average 40 hours a week. Any remaining time will be spent providing support to other H&D staff, volunteers and donors at the Donation Center, as well as assisting with the food pantry as needed. Although some of the work required is on the road and can be done remotely, at least 20 hours a week must be done at the Donation Center and any work done outside of the traditional 9-5, Monday- Friday schedule must be approved by supervisor ahead of time.     

Specific Duties Housing acquisitions

• Identifies housing options for newly arriving refugees that are affordable, well situated, clean and safe prior to their arrival.
• Completes rental applications if needed, this may also include gathering photo ID’s or EAD’s from R&P Case Managers as well as using IRIS’ information for credit checks.
• Develops portfolio/database of landlord partners. Gains the confidence of potential landlords by effectively articulating the advantages of renting to our clients. This includes explaining the various supports IRIS provides the clients in the first 90 days and beyond.
• Communicates IRIS’s rental assistance process and how the rent payments will be split between the client and IRIS within two months of co-signing the lease.
• Negotiate with landlords to lower rent when possible
• Presents options to client’s or their UST’s as necessary keeping their requests in mind while also moving quickly to sign a lease in an expeditious manner.
• Works with H&D and R&P Managers to finalize a decision
• Visits all potential homes and assesses whether they meet IRIS’ standards using the R&P Home Safety Evaluation
• Identifies any blocks on utility accounts from previous tenants at time of Safety Evaluation. Immediately informs the Housing & Donations Coordinator who will be turning on the utilities.
• Ensures timetable for any maintenance work needed is feasible and clearly communicated to the landlord. This involves coordinating with the landlord and maintenance personnel on details including when and how maintenance will gain access to the apartment
• Follows up with any maintenance issues identified before clients move in and after
• Arranges for lead inspections to be conducted if housing is for pregnant clients or children under 6 years of age prior to move in, if possible and within 30 days after move in if prior is not possible
• Coordinates remediation work with landlord as needed prior to clients move-in
• Ensures landlords complete and provide IRIS with a W9 form prior to requesting checks
• Coordinates with IRIS finance team and directors to ensure that all initial checks are written for rental payment and security deposits in a timely manner in order to finalize lease arrangements with agents and landlords
• Delivers Security Deposit and first month’s rent to Landlord at lease signing.
• Is responsible for listing every member of the household on the original lease prior to signing.
• Provides keys and photos of the unit to the H&D team before move in.
• Turns on electric and gas utilities at the start of lease or within 2-3 days prior to clients move-in.
• Confirms that the utilities are in fact functioning and works to address any issues that arise in close communication with the Housing and Donations Coordinator.
• Adds utility account # to Utility Spreadsheet so that CM’s can transfer the accounts into the client’s name when they have received the required government issued ID’s
• Ensures that all housing acquisition is done in a timely manner so that apartments can be set up and ready before clients’ arrival
• Writes case notes on the CWS IRIS WEB detailing the housing acquisitions process and decision

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well.

General Description

As an integral part of the Humanitarian Sponsorship Program Team and in support of the broader
Case Management Team as an internal expert, the Benefits Specialist (BS) works to assist Ukrainian Humanitarian Parolees (UHP), Cuban and Haitian entrants (C&HE) and Refugee newcomers, IRIS staff, and the communities around Connecticut that support the newcomers as they seek refuge in the U.S. The BS works with the Ukrainian Program Team to quickly and efficiently apply for public benefits for which clients are eligible – Husky Health Insurance, SNAP and Cash Assistance. The BS is part of a team providing direct services to the UHP, C&HE and refugee newcomers, coordinating and tracking service provision via internal referrals, as well as entering case data into various required databases for tracking of services provided to clients

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:
● Learning all DSS benefits application processes for UHP, C&HE, refugee, and asylee clients,
becoming an internal expert at IRIS for troubleshooting benefits issues across all programs
● Develop and maintain excellent working relationships with all relevant DSS liaisons, including
the State Refugee Coordinator
● Develop and maintain excellent working relationships with relevant IRIS program staff to facilitate training and understanding of benefits issues

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IRIS (Integrated Refugee & Immigrant Services, Inc, www.irisct.org) is a dynamic refugee resettlement agency based in Connecticut, working in the New England Region and nationally, with a main office in New Haven and a satellite office in Hartford. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, enriching their new communities.

General Description:

As an integral part of the Humanitarian Sponsorship Program (HSP) Team, this HSP Case Manager (HSPCM) will be working almost entirely with Ukrainian newcomers (including Russian speakers). Overall, the HSPCM may be asked to work directly with Ukrainian, Cuban or Haitian Humanitarian Parole newcomers, IRIS staff, and the communities around Connecticut that support the newcomers as they seek refuge in the U.S. The HSPCM works primarily with the members of the HSP Team, Education Team, Post-arrival Case Managers and PC/Health teams, as well as other departments within IRIS, to ensure HSP families’ needs are identified and services provided for the families to reach self-sufficiency. The HSPCM is part of a 7 – 9 staff member team providing direct services to the Ukrainian, Cuban and Haitian newcomers, coordinating and tracking service provision via internal referrals, as well as entering case data into various required databases.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

• Respond to initial outreach from clients or their sponsors upon arrival to Connecticut
• Conduct intakes to assess newcomer’s needs
• Maintain periodic contact with clients to ensure their basic needs (housing, food, clothing, etc.) are addressed

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org), is a dynamic refugee resettlement agency based in Connecticut, working in the New England Region and nationally, with a main office in New Haven and a satellite office in Hartford. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, enriching their new communities. IRIS currently serves clients from countries such as Afghanistan, DR Congo, Eritrea, Iran, Iraq, Sudan and Syria. IRIS has an opening for the full-time position of Information Technology Coordinator.

General Description

The Information Technology Coordinator assists with overseeing all core technology requirements and systems for the organization. This includes maintaining servers, desktop and laptop computers, printers, network, hardware and software systems.

Essential Duties and Responsibilities include:

Work with IT Manager to

• Assist with all technology operations (e.g. network security) and evaluate them according to established goals.
• Provide computer and technology support to the organization (both on-site and remotely)
• New user systems set-up and assistance with user training on PC Applications
• Ensure the reliability of Internet connections with ISP
• Configure routers and switches
• Maintain the LAN and wireless network
• Block unknown and un-authorized devices from accessing network
• Control Synology ‘Shared Drive’ policies and privileges among staff and interns
• Administrate VoIP services (extensions/voicemails)
• Manage and maintain company database
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to supervisor.
• Refurbish old computers and laptops to be used by IRIS interns and clients.
• Interact with external Database developer
• Any other task assigned by the IT Manager
• Travel to site location as per requirement (Hartford).
• Other duties as assigned
  
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IRIS (Integrated Refugee & Immigrant Services, Inc, www.irisct.org) is a dynamic refugee resettlement agency based in Connecticut, working in the New England Region and nationally, with a main office in New Haven and a satellite office in Hartford. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, enriching their new communities. 

General Description 
As an integral part of the Sponsorship Team, the Sponsorship Analyst (SA) supports all sponsorship teams with budgetary and expense management, as well as targeted programmatic support for key analytical and technology related tasks. The SA will develop and maintain program budgets, as well as reporting, and submit expenses for each program, in collaboration with program managers. In addition, the SA will support e-learning systems for sponsors in each program, providing usage and troubleshooting feedback to program managers, support Zoom-based training and mobilization events, and support learning management systems for sponsor programs.  The SA will also conduct documentation review, tracking, and feedback to Sponsor Coaches for co-sponsor client case files.

Success for the SA will include timely, accurate submission of expenses, analyses completed in a timely fashion as reported by team leaders, documents for CS program current on website, and timely feedback of data to sponsor team managers in areas of programmatic support.

Essential Duties and Responsibilities include:

Program Budgets and Expenses

• Develop and refine budgets for the four sponsorship programs – Co-Sponsorship, Sponsor Circles, Ukrainian Program, and Welcome Corps – in collaboration with the program managers and Director of Sponsorship.
• Provide monthly tracking of budget vs. actual to all program managers and director.
• Regularly submit expenses for all programs, to the finance team, in a timely manner and with prior review by program managers to ensure proper approvals are secured.
• Provide clear feedback to managers regarding incorrect submissions and follow-up to obtain proper documentation.
• Enter financial tracking data into IRIS web for co-sponsored clients

Programmatic Support

• Regularly review and report on client data integrity within Client track for sponsorship programs, following up with program managers for missing and/or incorrect data
• Collaborate with program managers for implementation of learning management system in support of sponsorship programs
• Support Zoom-based live events with set-up and coordination of reminder and follow-up emails, as well as tech support during event for larger events
• Conduct analysis of training programs and provide ongoing findings to program managers
• Conduct case file documentation reviews in support of co-sponsorship program manager and coaches
• Assist managers and directors in preparation for monitoring by contract partners
• Develop key charts and graphics for ongoing program tracking, evaluation, and promotion

Job Summary & General Responsibilities

IRIS has a need for full-time or part-time in-house mental health expertise. Working within the Health & Wellness department and in collaboration with several other IRIS staff members, the clinician plays a key role in ensuring that Afghan co-sponsored clients and Ukrainian clients access the mental health care they need. The Clinician accepts self-referral, referrals from IRIS staff, and medical professionals. The Clinician offers one on one counseling, with interpretation if needed, and refers clients to other long-term mental health care providers as appropriate.

Specific Duties

• Maintain list of eligible clients with some degree of priority (waiting list), as needed
• Meet with clients to conduct urgent assessments and recommend follow up action
• Prepare for counseling sessions including coordinating logistics with clients and interpreters
• Provide sessions in-person via home visits/ office or virtually
• Meet with clients individually in order to develop an action plan and maximize adaptive coping skills
• Maintain coordination of care with IRIS case managers and medical professionals
• Serve as resource to IRIS staff and partners such as co-sponsors as needed when assisting clients needing mental health support
• Contribute to narratives, data reports, and other reports as requested
• Build and maintain ongoing partnership with healthcare partners and curate a list of resources/ referrals
• Represent IRIS in the community to organizations, and clinics interested in learning about refugee and immigrant health.
• Other tasks as requested by Health & Wellness Manager or Director of Resettlement

IRIS (Integrated Refugee & Immigrant Services, Inc, www.irisct.org) is a dynamic refugee resettlement agency based in Connecticut, working nationally, with a main office in New Haven and a satellite office in Hartford, CT. IRIS serves  people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, enriching their new communities.

General Description

As an integral part of the Community Sponsor Team, the CS Coach (CSC) works with community groups throughout the US in partnership with the Welcome Corps Program, the IRIS CoSponsorship Program, and other national and local partners. The CSC works primarily with the Associate Director of Welcome Corps, Director of Sponsorship, the IRIS Community Engagement & Sponsorship Teams, and other Welcome Corps Community Sponsor Coaches to facilitate sponsorship groups in successfully welcoming refugee families. Success for the CSC will be achieved by proactively supporting ~50 sponsorship groups, pursuing the most current information to support newcomers and sponsors in each state, collaborating with other members of the IRIS Sponsorship Team and providing extraordinary service for supporters of all levels. This position interacts with partners and sponsor groups across the U.S.

Essential Duties and Responsibilities include:

Welcome Corps Program (WC) Group Oversight and Resettlement Coach

• Assists IRIS in building the Welcome Corps model at IRIS for supporting qualified volunteers to welcome refugees to their communities, working in partnership with WC partners and IRIS Community Engagement & Sponsorship Teams
• Assists IRIS Welcome Corps Team as needed to vet and certify new Private Sponsorship Groups (PSG) in accordance with IRIS WC processes and procedures.
• Builds and maintains relationships with assigned PSGs (up to 50), ensuring they understand their responsibilities and are able to stay on track with priorities.
• Serves as a partner to PSGs in building their applications to Welcome Corps, including development of thorough Welcome Plans and fundraising plans.
• Researches state-to-state resources for PSGs, shares best practices and guidance on pre- and post-arrival responsibilities and issues with PSGs, serving as a point of contact for helping PSGs navigate housing, understanding boundaries, enrollments in public benefits, ESL, school, employment, health services, legal services and cultural orientation.
• Conducts weekly check-ins with Welcome Corps contacts and holds weekly “drop-in” office hours.
• Problem solves issues that arise with PSGs as necessary, referring to IRIS CS Team members and other Welcome Corps partners and resources as needed.
• Provides support for other Welcome Corps activities as needed. Communications Systems and Media/Community Education Support
• Coordinate with IRIS CS and CE team members to develop and reinforce communication tools, events, and resources for PSGs.
• Facilitate PSG and newcomers’ involvement in media opportunities, as appropriate, and/or community educational opportunities.

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Welcome Corps Application Coach (Part-Time, Remote)

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee
resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all
over the world who have fled persecution in their home countries to start new lives and become
self-sufficient, contributing members of their new communities. While IRIS has traditionally
focused on helping refugees, it is increasingly serving our undocumented neighbors and other
immigrants as well.
Job Summary & General Responsibilities:
As an integral part of the Welcome Corps Team, the Application Coach (part time) assists
sponsors across the United States to apply for the Welcome Corps program. The Application
Coach will support sponsors through Zoom and phone meetings, as well as text and phone
communication. This position requires strong customer service skills, excellent communication
skills, and a dedication to engage with sponsors and solve problems.

In submitting an application for employment, the applicant grants IRIS permission to
check references as well as question anyone who might be familiar with the candidate’s
job performance.

Essential Duties & Responsibilities include:

Application Support to Sponsors:
● Provide sponsors with information and advice regarding applying to form a private sponsor
group through the Welcome Corps
● Provide application support for “Phase 2, Naming” of Welcome Corps, where private sponsor
groups can sponsor someone they know
● Meet with sponsors through small-group office hours Zoom sessions to provide application
support

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IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well.

General Description:

As an integral part of the Welcome Corps Team, the Application Specialist assists sponsors across the United States to apply for the Welcome Corps program. The Application Specialist will support sponsors through Zoom and phone meetings, as well as email, text and phone communication. This position requires strong customer service skills, excellent communication skills, and a dedication to engage with sponsors and solve problems. Success for the Application Specialist will be achieved by proactively supporting an average of 100 people per week.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

Application Support to Sponsors

• Provide sponsors with information and advice regarding applying to form a private sponsor group through the Welcome Corps
• Provide application support for “Phase 2, Naming” of Welcome Corps, where private sponsor groups can sponsor someone they know

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee
resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all
over the world who have fled persecution in their home countries to start new lives and become
self-sufficient, contributing members of their new communities. While IRIS has traditionally
focused on helping refugees, it is increasingly serving our undocumented neighbors and other
immigrants as well.

Job Summary & General Responsibilities:

The Welcome Team Coordinator is an integral part of the Community Engagement Department,
serving to recruit, train, place and manage volunteer Welcome Teams throughout Connecticut.
This is a new program and so the Welcome Team Coordinator would initially be involved with
all aspects relating to the development of the program, establishing procedures and policies. The
Welcome Team Coordinator would then implement the program, developing outreach plans to
recruit teams, and training them to work directly with individual newly arrived refugee families.
The function of Welcome Teams is to reduce the overall burden on IRIS Case Managers by
organizing and managing existing and new volunteers into small teams of a minimum of five
people to provide a wide range of services to newly arriving refugee families. In this capacity,
the Welcome Team Coordinator serves as a liaison between IRIS Community Engagement
Department and the Case Management Department and will serve both the New Haven and
Hartford offices.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Major Responsibilities:

Development of Program
In cooperation with Community Engagement and Case Departments, the Welcome Team
Coordinator will establish formal policies and procedures to support the program. This would
include a series of staff interviews to solicit input, the establishment of monitoring and
evaluation systems, the establishment of forms and guidelines, the development of monitoring
and evaluations systems, the creation of training materials, the development of associated
outreach materials (slide sets, fliers, etc.)
Recruitment of Welcome Team Members:
The Welcome Team Coordinator will work closely with the Volunteer and Intern Coordinator to
advertise and recruit for Welcome Team Members. They will coordinate with other departments
(eg, the communications team). as well as external sources (eg, colleges and universities) to
maximize community awareness of opportunities to serve in this capacity. They will participate
in community fairs, college and career fairs, and keep on line listings (eg, VolunteerMatch)
accurate and current. They will undertake all of the background checks, reference checks and
onboarding (eg, references).

More

IRIS (Integrated Refugee & Immigrant Services, Inc., www.irisct.org) is a dynamic refugee resettlement agency with offices in New Haven and Hartford, CT. IRIS serves people from all over the world who have fled persecution in their home countries to start new lives and become self-sufficient, contributing members of their new communities. While IRIS has traditionally focused on helping refugees, it is increasingly serving our undocumented neighbors and other immigrants as well.

IRIS is looking for a Youth Leadership Coordinator to develop and facilitate programs for refugee and immigrant teens/young adults in New Haven and surrounding communities. The Young Women’s Group Coordinator will work in conjunction with our Young Men’s Group Coordinator to assess the needs of young people and to implement relevant and engaging youth programming. The coordinator will work directly with immigrant teens and young adults alongside other staff, youth leaders, parents, and teachers to help IRIS youth acclimate to and build ties in the New Haven community. The coordinator will also act as a liaison between IRIS and area high schools, spending time in several schools each week to support the academic, social, and emotional growth of IRIS teens. 

General Description

The Youth Leadership Co-Coordinators will work as a team to reimagine and revitalize IRIS’s Youth Leadership program. In the past, the program has consisted of twice weekly sessions. The first weekly program has been aimed at helping immigrant high school and aspiring or current college students to explore career pathways, prepare for college or a career path, and to develop and reach their own academic goals. The other weekly meeting has been divided by gender. The purpose of these single-gender group activities has been to empower immigrant teens and young adults to form and deepen friendships across differences, to explore New Haven, to learn about social justice topics, to develop confidence, and to promote confidence and creative self-expression. The Youth Leadership Co-Coordinators may decide to keep elements of the past programming or create a new format based on the current needs of young refugees and immigrants.

In submitting an application for employment, the applicant grants IRIS permission to check references as well as question anyone who might be familiar with the candidate’s job performance.

Essential Duties and Responsibilities include:

Youth Leadership Program Coordination

• Plan and facilitate group youth leadership sessions alongside co-leader, generally twice a week during the academic year and three to four times a week during the summer session
• Recruit and supervise youth leaders and college volunteers to assist in planning and facilitating group sessions